Chris Stryczynski

Software Developer / Consultant

Southern Railway Delay Repay Nightmare

Posted on: 20/11/2017

Update: I finally got this resolved. I got sent some ‘vouchers’ in the mail having got back in contact on twitter. Still a huge nuisance though…

About a month ago I took a train journey that was delayed by two hours so I decided to try out the delay repay thing…

Claim was rejected twice (by email - with a no reply address), with no explanation. Once I posted it on twitter - I got some correspondance from a @SouthernRailUK with a helpfull explanation that my claim was rejected as I was delayed by 118 minutes and not 120 therefor could not claim 100% of the fare but only 50%.

I was then told I would receive a refund of 50% - however I haven’t found anything in my paypal or bank account statements reflecting this.

Not really sure what I expect from this blogpost - possibly I might be able to provide insight into the service one can expect (hey perhaps it’ll change!). Perhaps I’ll get ads on this eventually and it’ll compensate me for my time.


No comments, yet!

Submit a comment