Freelance software developer. Haskelling at night. Hopefully unconventional. Fan of Dvorak
Need telephone support (because your website is a nightmare to use)? Press 4 for technical support, "for security reasons you need to use the online ticket system".
Firstly, if you buy a domain, you can't just point your domain to them. Nope, you have to literally transfer your domain over.
Holy dam. Just had a client who uses them as a host.
Need SSH? Then you need to download a PDF form, fill it out, email or FAX them?!?!? Indemnify them against any damage caused? Passport? Utility bill?
Need to make a MySQL user, then don't use a username longer than 9 chars.
Oh is your site down? Well in case you want urgent support they show you this:
Have a look at another unhappy customer:
Holy dam, worst web host I've ever dealt with!
If you're thinking of switching, I've had much better experience with 1and1 and Linode.